Privacy - Pristine Prana Homes

Last Updated: August 2026

At Pristine Prana Homes, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal information when you visit our website, complete our Bespoke Quote Questionnaire, or engage our elite domestic cleaning services.

1. Who We Are & Our Legal Roles

Pristine Prana Homes provides premium, fixed-rate domestic cleaning and home care services across Daventry and surrounding Northamptonshire villages.

For the purposes of the Data Protection Act 2018 and the UK GDPR, we act as a Data Controller for all personal data collected directly from website visitors, prospective enquirers, and active clients.

Website: pristinepranahomes.co.uk
Contact Email: pristinepranahomes@gmail.com
Contact Number: 07725 227116

(Note: If you have already registered with the ICO under your previous business name, you will just need to log into your ICO portal and update your trading name to Pristine Prana Homes).

2. Information We Collect

To provide a highly tailored, premium housekeeping service, we may collect and process the following data:

Identity & Contact Data: Your full name, telephone number, email address, and billing information.
Property & Location Data: Your full physical address, postcode, and detailed property composition (including the number of bedrooms, bathrooms, and sitting rooms) provided via our consultation forms to calculate flat-rate quotes.
Household & Wellness Data: Information regarding specific household allergies, respiratory sensitivities, or product preferences, alongside details regarding household pets, to ensure a safe and tailored working environment.
Technical Data: IP address, browser type, and basic location data collected via functional cookies to optimize website performance on SITE123.

3. How We Use Your Information

We process your data strictly under the following lawful baselines:

Contractual Necessity: To evaluate your property profile, provide accurate fixed-rate quotations, coordinate cleaning schedules, and deliver our bespoke cleaning services.
Consent: Where you explicitly choose to share household health, allergy, or pet information with us to customize our product deployment and safe handling of your space.
Legal Obligation: To process digital bank transfers (BACS), maintain clear financial invoicing, and satisfy standard UK business tax requirements.

4. Data Sharing & Security

We will never sell, rent, or lease your personal data. Your information is kept strictly confidential and is only accessed by authorized personnel within Pristine Prana Homes to execute your services. All operational data, client profiles, and contact forms are managed using secure, encrypted, and password-protected systems.

5. Data Retention

We retain personal data only for as long as necessary to fulfill our designated operational and cleaning schedules. By law, basic customer financial transaction history and invoices must be securely archived for six years plus the current financial year to satisfy UK tax and accounting compliance.

6. Your Legal Rights

Under the Data Protection Act 2018 (UK GDPR), you hold clear legal rights to:

Request comprehensive access to your stored personal data.
Request the absolute correction or erasure of your records.
Object to or restrict specific data-processing workflows.
Withdraw your processing consent (such as health/allergy details) at any time.

7. Cookies

Our site implements standard analytical and operational cookies provided by the SITE123 platform to optimize user experience. You can manually adjust your web browser settings to block or flag cookies, though this may alter some of the interactive elements on our website.

8. Contact & Complaints

For any privacy inquiries or structural data updates, please contact us directly at pristinepranahomes@gmail.com

You retain the legal right to submit a standard complaint at any time directly to the Information Commissioner's Office (ICO), the official UK data protection supervisory authority.