F.A.Q
What areas do you cover?
We proudly serve executive residences, character properties, and family estates throughout Daventry and its surrounding premium villages, including Welton, Braunston, Staverton, Weedon, East and West Haddon, and Long Buckby. If your property is situated outside these locations, please contact us to see if we can accommodate your area.
How do your service tiers work?
We offer three meticulously designed fixed-rate service tiers tailored to different maintenance needs:
- The Amethyst Clean (Our core standard maintenance service)
- The Rose Clean (Enhanced care including inside windows and skirting dusting)
- The Selenite Clean (Our absolute prestige detailing package)
Do you charge by the hour?
No. To provide absolute transparency and guarantee a flawless finish, we charge a fixed flat rate per clean rather than tracking a clock. This ensures our Elite Cleaners focus entirely on the perfection of the result, and you always know the exact cost upfront.
How long will it take?
Because we operate on a fixed-rate structure rather than tracking a clock, our Elite Cleaners stay on-site for as long as it takes to complete your chosen tier's checklist to our signature 5-star standard.
As a general guideline, a maintenance visit can range anywhere from 2 to 5 hours, depending strictly on the size, layout, and unique profile of your property. We will always discuss an estimated arrival and departure window with you during your initial consultation.
As a general guideline, a maintenance visit can range anywhere from 2 to 5 hours, depending strictly on the size, layout, and unique profile of your property. We will always discuss an estimated arrival and departure window with you during your initial consultation.
Do you clean smaller properties?
Absolutely. No matter the size of your property, our Elite Cleaners apply the exact same meticulous, 5-star attention to detail across our standard checklist. All visits are booked on a fixed-rate basis per clean, tailored to your specific property profile..
Will you tidy up my personal belongings?
Our focus is strictly on delivering an elite, 5-star level of pure physical cleaning and surface restoration. Our Elite Cleaners clean meticulously around your personal items and open spaces; we do not tidy away or reorganise personal clutter.
Are you pet-friendly?
Absolutely. We understand that pets are an important part of your home and family. Our Elite Cleaners are entirely comfortable working around friendly animals. We only ask that you inform us about your pets during the booking process so our team knows exactly who to expect when entering your property.
Do I need to secure my pet while you clean?
For the safety and peace of mind of both your animals and our team, we kindly request that highly anxious, protective, or overly enthusiastic pets are securely crated, placed in a designated room we are not cleaning, or kept with you during our visit. Our equipment, such as high-powered vacuums, can sometimes startle animals.
Do you clean up pet waste or accidents?
No. To maintain strict hygiene and health and safety standards for our staff and equipment, our Elite Cleaners do not clean or clear any animal waste, litter boxes, cages, or post-accident messes. Our service remains strictly focused on standard domestic cleaning and surface restoration.
Do you provide your own cleaning equipment and products?
Pristine Prana Homes operates as a fully equipped service. Our Elite Cleaners arrive with our own curated selection of premium, high-performance cleaning equipment ready to deliver our signature 5-star finish.
What if I have specific allergies or prefer certain product brands?
Your well-being is our priority. If any member of your household (including pets) has specific allergies, skin sensitivities, or respiratory conditions, please let us know during booking. We are entirely happy to accommodate your preferences; however, we kindly ask that you supply your preferred specialty formulas or specific brands on-site, and our team will utilise them exclusively for your home.
Can you guarantee the removal of all limescale and metal tarnish?
Across all packages including our prestige Selenite Clean which utilises professional limescale treatments, all chrome fixtures, taps, shower-heads, and shower screens are cleaned and buffed to the absolute best of our physical ability. Please note that while we use specialist treatments, 100% removal cannot be guaranteed on aged, etched, or severely built-up surfaces where permanent hard-water damage has already occurred.
What are your payment terms?
To maintain a completely seamless and modern administrative experience, we operate on a digital, fixed-rate payment structure. Payments are due via Direct Bank Transfer (BACS) on the day of your service upon completion. For regular weekly or fortnightly clients, we can easily facilitate a hassle-free Standing Order setup.
Do I need to be home during the clean?
No. Many of our clients are busy executives or professionals who prefer to provide us with secure key access or alarm codes. Our team operates with absolute discretion, efficiency, and professional precision to respect the privacy and security of your household. All our team have a clear DBS